FAQs

Shipment normally takes 10-12 business days to arrive, but can take up to 12-15 business days around busier periods such as holidays etc. Please refer to the table below for various shipping times to international destinations.

* Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes.

* Please submit a ticket within 60 days of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

It normally takes 1-3 business days for us to process your order. 
Please note that this does not include holidays and weekends.

Your order has been refunded on our side. For Visa/Mastercard or etc payment, please allow 3- 7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.

Kaysmar will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .

1- Receiving and allocating items to your order

2- Inspecting your items quality

3- Packing and printing shipping labels.

Once these 3 phases have been done, we will dispatch your order.

*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”